Privacy Policy

1. Introduction

Tailored Sim Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using Tailored Sim Inc., you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account registration information (name, email address, password)
• Profile information and preferences
• Payment and billing information
• Communications with us (support requests, feedback)
• Content you create or submit through our platform

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Performance and error logs

2.3 Voice and Delivery Data

When you use our simulation and interview features, we collect voice and delivery-related data, including:

• Microphone access for real-time volume analysis (no raw audio recordings are stored)
• Delivery metrics such as speaking pace (words per minute), response latency, filler word counts, and volume consistency
• Interview transcripts — the full text of your AI-powered conversations, which are stored in our database

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud
• Personalize your experience and deliver relevant content
• Comply with legal obligations

4. Artificial Intelligence and Machine Learning

We use artificial intelligence (AI) provided by third-party AI service providers to deliver personalized feedback and enhance your learning experience. When you submit work through our platform, your submission text, interview transcripts, and delivery metrics may be processed by these AI services to generate evaluations, recommendations, and insights.

Important information about our AI usage:

• Your submissions, transcripts, and delivery metrics are processed to provide real-time feedback and performance evaluations
• We do not use your submissions to train AI models
• AI-generated feedback is designed to support your learning, not replace human instruction
• AI-generated feedback is for educational purposes only and does not constitute professional, legal, or financial advice

5. Third-Party Services

We use trusted third-party services to operate our platform:

• Payment Processing: We use Stripe to securely process payments. Your payment information is handled directly by Stripe and is subject to their privacy policy.
• AI Services: We use third-party AI providers for feedback, evaluation, and text-to-speech features.
• Voice Services: We use third-party voice AI services for live interview simulations.
• Email: We use Resend for transactional emails, including welcome messages, password resets, and completion notifications.
• Authentication: We offer Google OAuth for social sign-in.
• Data Storage: We use cloud database services for storing user data and progress.
• Analytics: We use analytics services to understand how our platform is used and to improve our services.

These third-party services have their own privacy policies governing the use of your information.

6. Organization and Institutional Data

If you use our services through an organization or educational institution, designated organization administrators may have access to certain information about your activity on the platform, including:

• Your email address and name
• Simulation scores and course progress
• AI-generated performance summaries

By joining an organization on our platform, you agree to the visibility of your learning data to that organization's administrators for the purpose of tracking educational progress and outcomes.

7. Educational Records and FERPA

We are committed to compliance with the Family Educational Rights and Privacy Act (FERPA) when providing services to educational institution customers. When contracted by an educational institution, we may act as a "school official" with a legitimate educational interest under FERPA.

Educational records shared with us are used solely for the educational purpose for which they were provided. Parents or eligible students may request access to or deletion of educational records by contacting us.

8. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorize us to share information

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specific retention practices include:

• Interview transcripts and evaluation data: Retained while your account is active
• Demo session data: Retained indefinitely until manually deleted
• Account deletion: Personal data is removed within 30 days of account deletion, except where retention is required by law

You may request deletion of your account and associated data at any time by contacting us.

11. Demo and Trial Data

If you participate in a demo or trial session, we may collect the following information:

• Name, email address, and organization
• Submission data and simulation responses
• UTM and referral tracking parameters
• Device information (user agent, screen resolution)

Demo data is retained indefinitely and may be used to improve our services and follow up on your interest.

12. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Objection to processing of your information
• Data portability
• Opt-out of marketing communications

13. Cookies and Tracking Technologies

We use cookies and similar technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

14. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

15. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this policy.

16. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us.